Issue link: https://resource.opensesame.com/i/1462638
Key Requirments General Large variety of courses and topics is presented, including: business skills, professional development, legal, safety, Diversity Equity & Inclusion, and California Compliance courses. compliance, IT/technical/desktop, digital transformation, industry specific, and certifications. Courses offer continuing education credits/units (CPE/CPUs) for PMI, NASBA, IIBA, HRCI, SHRM, Microsoft, ITIL, CompTIA, Cisco, Agile, and Six Sigma accreditation. Courses are offered in multiple languages, where applicable. Courses are offered in in multiple modalities (elearning, ebooks, podcasts), variety of presentation styles, and are flexible to meet diverse learner needs. Vendor leverages the latest technology, such as artificial intelligence and machine learning, to help improve your training programs and make them more efficient. Vendor has demonstrated expertise and ability to meet company's expectations and requirements. Vendor is a reputable company in the industry with expertise and focus on providing elearning courses. Expertise and focus on providing asynchronous learning modalities. Content Quality Courses are high quality and innovative which, when taken, will help improve employees' skills and performance. Existing courses are updated consistently and automatically. New high-quality courses are added regularly. Ratings data is available by course, publisher/author, and learner. Courses are created by experienced professional training organizations using generally accepted adult learning theories and methodologies. The courses are applicable to our learners. Ongoing, continuous process exists to evaluate course content in order to improve and grow the catalog. Course content, assignments, and assessments are of sufficient rigor, depth, and breadth. Content Curation and Mangement Courses integrate with our LMS to easily add new and updated content. Learners stay within the LMS when taking courses. The courses report a proper completion status and score to the LMS indicating that the learner has completed the course. Intuitive dashboards and reporting are available to monitor key metrics—such as usage trends over time, course utiilization and ratings, learner engagement—and help identify areas needing improvement. Course mapping and curation assistance is available to align training program with our business/departmental goals, values, competencies, learner needs and preferences, etc. Where applicable, course material is accessible on a mobile device and easy to navigate (mobile responsive content is highly desirable). Courses retirements are managed in a organized and transparent manner. Customer Services and Support Learner and LMS administrator support is available via chat, phone, and email. Vendor demonstrates willingness and desire to receive feedback to add new content to the catalog. Dedicated Customer Success person is responsible for managing our account and helps us with program success: increasing elearning utilization, finding/recommending courses we need, helping to curate courses. Proven metrics on support delivery and service level agreements are provided to our organization. What is your Service Level Agreement (SLA)? Pricing Pricing is easy to understand and all fees are transparent. Pricing meets our budget requirements and is scalable as our needs grow. To learn more, contact us at (503) 808-1268 or visit www.opensesame.com eLearning Vendor Evaluation