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Case Study: Nelnet: implements elearning solutions to build employee engagement

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More than simply a student loan servicer, Nelnet, Inc. has grown into a complex, multi-entity corporation with products and subsidiaries that help customers achieve their dreams where they live, learn, and work. Headquartered in Lincoln, Nebraska, with other offices around the United States, Nelnet employs more than 4,500 associates providing innovative services in loan servicing, payment processing, broadband services, and asset management. It should come as no surprise that a company founded on educational services would also value the education of its employees. "Nelnet continually works to create an awesome work environment for its employees," says Sheri Norfolk, LMS Systems Administrator for Nelnet. "We want to help them learn, develop and grow." Expanding learning opportunities while controlling costs "We wanted to be able to open up elearning opportunities for more of our staff, while still maintaining control of the overall spending for the program," explains Norfolk. "We were using another elearning tool to support the professional development of our employees. But we found we were overspending for what we got, and began looking for a most efficient and cost-effective solution. That's how we found OpenSesame." Nelnet's previous elearning provider required the company to purchase named licenses for each individual who wanted to access training. "It became very expensive for the company," recalls Norfolk. "And wasteful too, if an employee didn't end up enrolling and Nelnet, Inc. embraces OpenSesame elearning solution to build employee engagement "OpenSesame helps create engaged employees that are happier with and better at their jobs." Sheri Norfolk, LMS Systems Administrator, Nelnet, Inc. Challenge Provide targeted training to employees seeking a professional development path, at a price point that meets corporate budget constraints. Solution OpenSesame's flexible licensing models and large course offering allow the company to satisfy both employees and the bottom line. Results • Higher employee engagement • Effective, appreciated and budgetable training • Extensive course offering meets both employees' and employer's needs Customer Nelnet, Inc. Industry Education Financial Services

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