Case Studies

Case Study: OpenSesame makes e-learning less taxing for the Office of the Comptroller of Maryland

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The Office of the Comptroller audits taxpayers for compliance, handles delinquent tax collection, and enforces license and unclaimed property laws. Acting as Maryland's chief accountant, the Comptroller pays the state's bills, maintains its books, prepares financial reports, and pays state employees. The agency is comprised of multiple divisions and departments, including the Office of Human Resources. It's here, in the HR department, where the Comptroller's mission statement — treating people with respect, being responsive, and getting results — begins. Aiding the HR team in that effort is OpenSesame, a leader in curated elearning curricula. A hit from the start "We launched our LMS (Learning Management System) in early 2020, just two weeks prior to quarantines and shutdowns," recalls Melissa King, Training and Development Administrator for the agency. "In many ways, the timing was ideal. Our staff began working from home and many had a bit of extra time to engage with OpenSesame and enroll in courses right from the start." "We initially opened up all of OpenSesame to the staff, not mandating any courses or restricting access to any topic," says Robin Funk, Deputy Director of Human Resources. "People loved it. We began getting feedback from employees all across the agency telling us how much they were enjoying what they were learning and how valuable the training was to them." "We have five generations of individuals in the agency," says King, "and a wide range of comfort with technology. Our staff finds OpenSesame easy OpenSesame makes elearning less taxing for the Office of the Comptroller of Maryland "Within a few short weeks, nearly 70% of the workforce had enrolled in at least one course. The average is over 46 courses per learner, with a 91% completion rate." Melissa King, Training & Development Administrator, Comptroller of Maryland Challenge Create a bottoms up, vs a top down democratized learning culture where employees elevate learning topics. Solution OpenSesame's vast catalog of elearning courses easily integrate into the organization's LMS providing a comprehensive, best-in-class training and development solution. Results • Course enrollments averaging over 46 courses per learner • 91% course completion rate • Continual learning journey or learning culture is created vs one time training • Extensive course offering eliminates need to rely on costly outside trainers Customer Comptroller of Maryland Industry State Agency

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