Case Studies

2 With multiple courses to choose from, employees are free to select how they want to approach a topic. Some courses are high level overviews, for example, while other take a deeper dive. Some are quick, 10-minute courses while others may take several hours. Some use live-action animation and others are hosted by subject-matter experts. "People learn differently," Funk says. "We've found that thanks to the breadth of OpenSesame's catalog, employees can find courses that meet them where they're at and keep them engaged." "It's an empowering approach to learning," says King. "I received an email from an employee who'd enrolled in leadership courses through OpenSesame. She told me what a confidence booster the training had been and that she now feels that she can apply for a higher-level position in the agency. That's a core goal of our department, growing the next generation of leaders, and we're able to do it much more effectively with OpenSesame." The agency reviewed 30-40 vendors before selecting OpenSesame. "Other vendors wanted us to buy their LMS and their content, but we prefer the best-of-breed approach. Smaller content providers just don't have the variety we need to train such a diverse workforce. And it's very simple to bring OpenSesame courses into our LMS," says Funk. "Online training is less expensive and logistically easier to administer," explains Funk. "We have a main campus and 13 branch offices, making travel and work time a consideration set for classroom learning. Learning software such as OpenSesame recaps employees' progress, measures courses complete, and what is resonating with learners. We have seen tangible increases in employee output, production, and behavior modification, which are metrics for ROI." "Having a strong learning culture and a modern approach to learning is attractive for hiring talent and retaining existing talent," adds Funk. "Micro learning classes of 5-15 minutes, plus mobile learning and cloud- based options allow for employees to engage during their break times or in remote environment. As part of the performance appraisal process we have utilized OpenSesame content as a resource to skill, reskill and upskill." Empowering individual learners Generous ROI The agency's HR team is passionate about employee engagement, and when telecommuting made face-to- face interactions scarcer, Funk and her staff stepped up other efforts to encourage online learning. Their communication efforts paid off. "Within a few short weeks, nearly 70% of our workforce had enrolled in at least one course. The average is over 46 courses per learner, with a 91% completion rate," adds King. "OpenSesame has exceeded all our expectations." 70% enrollment, 91% completion rates We have seen tangible increases in employee output, production, and behavior modification, which are metrics for ROI." Robin Funk, Deputy Director of Human Resources To learn more, visit us at www.opensesame.com or contact us at (503) 808-1268 To learn more, visit us at www.opensesame.com or contact us at (503) 808-1268 2

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