Case Studies

FHI designs its training programs to focus on the whole person. "We encourage and promote both professional and personal growth and development," explains Eudy. "It's not all about what they can do for us – we want to be a part of developing better people that can improve their homes, communities, and the world. It's an ambitious aspiration, but we know it works." Training is an investment — not a cost FHI has always maintained a strong learning focus. "Our leadership understands that training is not a cost, it's an investment," says Eudy. "With OpenSesame we're able to demonstrate the return on that investment. We continually reach out to department heads to ask them what their training needs are, and then provide the content each needs to grow their team." Eudy says that OpenSesame has enabled FHI to improve its overall learning environment in measurable ways. A recent analysis of the company's top 50 learners found an 85% improvement in safety measurements and a 46% improvement in employee retention. "Access to OpenSesame content is helping us increase employee engagement, foster curiosity and passion for learning, and even grow new corporate leaders," he adds. Empowering anywhere, anytime learning During the pandemic, FHI's workers remained on the front lines, deemed essential. OpenSesame allowed FHI to deliver training to these individuals, including continually updated courses in personal health and safety and mental wellbeing. Previously, most of FHI's training consisted of in- person classes, which required costly travel and logistics time to coordinate and deliver. "With OpenSesame, we are able to get training out into the field — throughout the nation — quickly," says Eudy. "It helps our associates feel empowered. They are able to log on and learn — on their phone, laptop, or tablet — anywhere they have internet access." Keeping learners motivated The company's commitment to training led it to establish monthly training initiatives that align with various company goals. "We work very hard to get learners excited about learning something new," explains Eudy. "So, we'll pick an important topic, choose three or four courses from OpenSesame's library on that topic, and create monthly contests with prizes for completing the courses. We even identify 'Learners of the Month' to acknowledge and reward associates' interest in learning something new." FHI's training initiatives begin at the top — managers help identify topics and review courses appropriate to their departments. To promote the featured courses, Eudy's team sends out a weekly communication email containing a snapshot of featured courses and other topics of interest. "A company can't serve their customers without investing in their associates," Eudy says. "We are making that investment and want to be certain our associates are among the beneficiaries." Collaborative partnership Eudy describes his relationship with OpenSesame as collaborative. "We meet monthly to discuss new initiatives. We offer feedback and they provide input on courses to help us better connect with our learners. I've worked with providers in the past where I felt I was on my own. With OpenSesame, I feel it's a true partnership. It's clear that their corporate culture is similar to ours. They understand that empowering associates professionally and personally creates a better, more responsive workforce and their solution helps us do that." To learn more about OpenSesame visit opensesame.com or call (503) 808-1268. ©2022 OpenSesame, Inc. Access to OpenSesame content is helping us increase employee engagement, foster curiosity and passion for learning, and even grow new corporate leaders Chad Eudy, VP of Associate Development, FHI

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