Case Studies

2 To learn more, visit us at www.opensesame.com or contact us at (503) 808-1268 As a fast-paced technology company, LIFULL Connect has a high employee turnover, so they focus on increasing employee engagement over time. LIFULL Connect has implemented a centralised solution, Connect Academy, which has been rolled out gradually during the past couple of years. To engage learners, the company focuses on the learner experience, and the solution is based on needs analysis and ongoing use of learner analytics. In addition, every employee can get a personalised development plan. OpenSesame offers an enormous range of content in multiple languages and formats. LIFULL Connect has launched compliance courses focusing on cyber security and GDPR in English and Spanish. They have built a leadership programme based on a hybrid model combining virtual resources from OpenSesame, virtual workshops and individual coaching sessions. LIFULL Connect increases learner engagement by providing solutions for specific training needs. "We collect data on what content our learners consume, how long they spend and what devices they use. The ongoing analysis provides details on specific needs, such as mental wellness. Our company has a culture of constant change, so emotional well-being is a priority for us. This ongoing analysis allows us to offer solutions, such as mental wellness application with additional privacy features," continues Milian. We focused on soft skills right from the beginning. Diversity, equality and inclusion, and wellness are key areas. We also focus on people and business skills." ...This ongoing analysis allows us to offer solutions, such as mental wellness application with additional privacy features." LIFULL Connect has established goals and metrics to monitor defined KPIs over time. The first year has seen significant improvement in all global metrics for the leadership programme: recognition, ambassadorship, satisfaction and relationship with the manager. Since the learning solution launch, the number of users has been increasing steadily, and the content usage per user has doubled. This data indicates that the users are engaged. In addition, all the specific metrics LIFULL Connect uses to measure the training results show a steady improvement. The LIFULL Connect team is working on connecting learning data to business performance. "We expect to see a positive impact of soft skills training on business performance, as customer satisfaction is likely to increase. In addition, we are switching our LMS to a modern solution, enabling seamless content distribution. We will also get good analytics and reporting capabilities. At the same time, we are looking forward to expanding our use of OpenSesame content over time," concludes Milian. LIFULL Connect is a Global Marketplace Group that operates more than 250 vertical search sites across property, employment, and motoring in 63 different countries and 24 different languages. These sites operate under the Trovit, Mitula, Nestoria and Nuroa brands. In addition, they have a network of 22 property portals in South-East Asian and Latam countries under DotProperty, Properati and Resem groups, help people find their next home. LIFULL Connect has the mission to connect people and help them make some of the biggest decisions in their life. LIFULL Connect evaluated several solutions when selecting a content vendor that could cater to all their requirements. OpenSesame stood out with its enormous catalogue, content quality and strategic customer service approach. Focus on increasing employee engagement over time Engagement is increasing About LIFULL Connect OpenSesame impressed with their strategic approach to learning Stéphanie Milian Global L&D Lead at LIFULL Connect Stéphanie Milian Global L&D Lead at LIFULL Connect "In addition to the high-quality, multi-language content catalogue, we were impressed by the OpenSesame team as we immediately felt they were a strategic partner we could trust long-term. Over the time we have worked with OpenSesame, we have learned that they always ensure the content is up-to-date. They are also great at listening to customers and acting on customer feedback," says Milian. 2 To learn more, visit us at www.opensesame.com or contact us at (503) 808-1268

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