Case Studies

Customer Story: The Guthrie Clinic

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The Guthrie Clinic extends an integrated elearning solution to its large, distributed workforce 1 Challenge Solution Results Create a targeted and efficient centralized training solution that meets the organization's needs, its employees' career goals, and is available to a large, distributed workforce. OpenSesame courses integrate seamlessly with the company's LMS and deliver both required compliance training and industry-specific career development. • Cost-effectively training for large, distributed workforce • Improved elearning utilization from 3% to 94% • Centralization saves time and enables HR tracking • Tareted course selection meets both employees' and organization's needs The Guthrie Clinic is a non-profit integrated health system located in north- central Pennsylvania and upstate New York, serving patients throughout an 12-county area. Comprised of a research institute, home care and hospice, five hospitals, and a multi-specialty group practice of more than 500 physicians and advanced practice providers, The Guthrie Clinic provides a wide range of services and programs designed to enhance the health and well-being of those it serves. To maintain its high levels of service and quality, The Guthrie Clinic invests in the continuing training and education of its workforce of nearly 7,000 employees. OpenSesame is the elearning solution The Guthrie Clinic relies on to efficiently and effectively extend training to its large, distributed workforce. When Jeff Grenzer joined The Guthrie Clinic as its head of training and organizational development, the company had just implemented a new learning management system (LMS) and had included OpenSesame as its premier content provider. The duo provided a powerful platform to accelerate the organization's elearning initiative, but the project initially lacked the necessary momentum to take hold. "We had the right idea, but just not quite the right execution," says Grenzer. "OpenSesame was providing more than 5,000 courses to our managers but the elearning program was severely underutilized." Grenzer decided on a more targeted approach. With input from managers and employees, the organization worked to define its overall learning strategy, outlining distinct learning paths that would simultaneously meet employees' career development goals as well as The Guthrie Clinic's training and workforce educational goals. "Next, I worked directly with our customer success manager at OpenSesame to identify the best courses to meet the objectives of each learning path," he says. "They were very helpful as we fleshed out our programs. Our training is now anchored to what's important, both to the organization and to its workforce." Targeted training approach We're giving our employees the tools to be better at what they do, to expand their skill sets, and advance their careers." Jeff Grenzer, Head of Training and Organizational Development, The Guthrie Clinic

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