Case Studies

Customer Story: Elevate Patient Financial Solutions (2)

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Empowering Excellence Through Learning 1 Elevate Patient Financial Solutions (formerly MedData) is a trusted healthcare billing partner, providing revenue cycle management for hospitals and patients across the United States. Their Instructional Design team recognized the limitations of traditional training processes and sought an opportunity to reshape a learning landscape that presented a unique challenge: driving an engaging learning program beyond mere compliance for more than 2,500 employees around the globe. A Senior Instructional Designer at Elevate says, "One of the challenges that we've had… is the quality of courses. We felt like there were a lot of courses that we had access to but the quality just wasn't really there." The quest for high-quality content and seamless integration with their learning management system (LMS) led them to OpenSesame. "The primary reason that we chose OpenSesame is we really like the course content. We looked at a lot of companies and felt like they just didn't have the breadth of the courses that we needed". In their pursuit of 'something for everyone', Elevate found a natural fit in our catalog of required training and soft skills courses. Further, delivery via direct integration proved instrumental in transforming Elevate's learning program. From leadership training to essential soft skills, Elevate's workforce can access personalized learning experiences, tailored to their unique roles and aspirations. This has fostered learner engagement and a culture of continuous improvement. Elevate uses courses from publishers like Traliant and Syntrio for more formal safety and compliance training, as well as soft-skills courses from micro-learning provider HSI - ej4, seeing more than twice as many completions with the soft-skills content. Developing a Healthy Learning Culture The Perfect Partnership Tailored Learning Journeys The primary reason that we chose OpenSesame is we really like the course content. Senior Instructional Designer at Elevate Challenge Industry Solution Results Drive a culture of learning beyond compliance during times of growth and change. Outdated and low- quality content, coupled with a complex Learning Management System (LMS) integration. Healthcare / Finance - Revenue Cycle Management Diverse course catalog with direct LMS integration - expanded number of classes at a similar cost. OpenSesame's curation service for a personalized approach to training, reaching more learners and enhancing the overall culture. • Access to top-quality content that met their diverse training needs, delivering significant value for their investment. • Seamless LMS integration, simplifies the learning experience and empowers employees to access training effortlessly. • Unrestricted access to courses, encouraging employees to explore and learn beyond their immediate roles, fostering a culture of continuous growth. To learn more, visit us at or contact us at (503) 808-1268 While the investment in their employees' development has produced a ripple effect of improved performance, enhanced customer care and heightened operational efficiency, Elevate has also gained a trusted advisor that's committed to empowering their workforce to reach new levels of competence and confidence.

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