Case Studies

2 To introduce her workforce to OpenSesame, Copeland launched a contest encouraging employees to explore the course catalog beyond the mandatory safety training. "Part of the contest was having people take at least one OpenSesame course to get them to search the catalog, see what's available, and it couldn't be a required safety training course," says Copeland. "It was a really good kickoff that worked for us, because we're able to capture learning needs right in the platform. People can upvote courses, and I can see what they have requested," she explains. Paired with the recommendations from our curation alignment process—a key part of onboarding with OpenSesame—these insights help Copeland feel she's providing training that resonates with her colleagues. "No two people like to learn exactly the same," notes Copeland, "so having the opportunity to choose a wide variety of styles is a benefit for our people to help them stay engaged. It helps them feel like it matches their needs a little more." Another area where OpenSesame is helping Copeland is by offering culture building content. She's focused on arming people with leadership skills with a strong emphasis on mutual respect and understanding: "I love that OpenSesame has excellent materials to help shape culture and grow soft skills. Whether that be content that encourages creating a sense of belonging, how to work in a hybrid environment, or teaching leadership skills to new managers; I can find the content we need on OpenSesame." The result? By prioritizing training on themes like belonging, productivity, and feedback, EOSYS has been able to align training with key company values; helping to bridge the gap between different employee perspectives and enhancing overall organizational effectiveness. OpenSesame's diverse content and smooth course delivery has helped transform the learning culture at EOSYS. Employees can take charge of their own skill development, pursuing the training opportunities that are most relevant to their current roles. With tailored learning paths they can better align their learning efforts with their career aspirations, too. It's not just learners who are appreciating the change; EOSYS leadership has been impressed too. The move from a purely compliance-focused training model to one encouraging more holistic development has been well received, especially since it's proven more cost effective. "It brought the cost to a place that felt reasonable for our organization," notes Copeland. "Leadership has been pleased with the return on investment." Of course, there's always room to improve. Looking ahead, Copeland has leadership development and directly linking the impact of training to career progression as key initiatives. She's excited about the increased variety of OpenSesame publishers and leadership content in particular. It is important to her to enable EOSYS employee-owners to learn in a style that meets their needs, whether it is audio-only, microlearning, or book summaries. The high-quality content provides her with an efficient way to build custom training programs around off-the-shelf courses with supplemental EOSYS-specific additions. One of the keys to Copeland's success, she's quick to point out, is the strong partnership between EOSYS and OpenSesame. "I definitely feel a connection with people at OpenSesame. When I open a live chat or ask for a curated list, it's always a human, and it feels more personal." This close collaboration will remain key, she anticipates, as she works to address immediate training needs and long-term strategic L&D goals of the company. With a top-notch training library and course delivery solution at her fingertips, Copeland is well-poised to help EOSYS build the skilled, adaptable, and forward-thinking workforce it needs to help them stay ahead in the technology services industry. Increasing engagement and belonging, too Empowering learners and partnering for the future 2 To learn more, visit us at www.opensesame.com or contact us at (503) 808-1268 I definitely feel a connection with people at OpenSesame. When I open a live chat or ask for a curated list, it's always a human, and it feels more personal." DONNA COPELAND Training and Development Manager click specifically to what they need to get to. We don't need to reinvent the wheel, and I can use my time better." In addition to the requisite compliance courses, Copeland is excited to offer EOSYS teams more options for skill building in areas like human resources, leadership development, and essential business technology. Pairing this variety of options with an intuitive and flexible platform that empowers learners is a big improvement—"it just felt like it hit a sweet spot," she adds. "

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