Case Studies

Customer Story: National Vision

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National Vision Brings New Focus to eLearning With Help From OpenSesame 1 Challenge Industry Solution Results National Vision sought to improve employee retention and internal promotions through a robust learning and development program. Retail OpenSesame's enormous catalog combined with personalized service helps realize the vision • Reduced employee turnover by 25% • Increased internal promotion rate from 35% to 75% • Newly launched DEI program sees high employment engagement National Vision is one of the country's largest and fastest-growing optical retailers with 1,300 locations and over 15,000 employees. Founded 30 years ago, National Vision has a well-earned reputation for providing affordable eye care and eyewear backed by exceptional service. When the company sought to modernize and elevate its employee training program with the goals of increasing engagement, reducing turnover, and accelerating internal promotions, it chose OpenSesame as its eLearning partner. Marc Strickland was tapped for the role of Director of People Development nearly three years ago, and his first initiative was to modernize and expand the company's training and eLearning curriculum. "For years, we produced most of our curriculum internally," he says. "But we've grown too large for that — we weren't keeping up with the changing employee development landscape. And it simply isn't a good use of our department's resources to recreate content that's already available." Strickland was introduced to OpenSesame while attending a learning solutions conference. "I spoke with several content vendors, but OpenSesame stood out to me," he says. "Their catalog is massive, and their content is fresh, dynamic, diverse, and highly relevant. I could see it resonating with our teams, keeping engagement levels high and inspiring new learning." National Vision's new curriculum initiative went live in early 2021 and the positive impact was quickly evident. "We identified several goals for the change," Strickland explains. "We wanted to increase internal promotions, reduce turnover, and elevate employee engagement with the training," Strickland explains. "We also focused our efforts on diversity, equity, and inclusion as DEI is an integral part of National Vision's mission." A Vision for the Future We've reduced our employee turnover from 30% to 22% by offering a personalized leadership development program to new store managers." Marc Strickland, Director of People Development, National Vision

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